Accidents are stressful. But your insurance experience shouldn’t be. Here’s what to do, and how Texan Insurance is here to help—every step of the way.
Step 1: Make Sure Everyone Is Safe
First and foremost, check for injuries. If anyone is hurt, call 911 right away. Safety is the top priority—vehicles and property can be replaced. Lives cannot.
Step 2: Document the Scene
If it’s safe to do so, take clear photos or videos of the damage. If another party is involved (like in an auto accident), be sure to collect the following:
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Names and contact details of those involved
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Insurance provider and policy number
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Vehicle make, model, and license plate
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Police report number (if applicable)
Pro Tip: Use your phone’s voice memo to capture details while they’re fresh.
Step 3: Prevent Further Damage
For home or business claims—like a water leak or roof damage—take immediate steps to stop further loss. That might mean turning off the water, covering a hole, or moving items to safety.
Important: Don’t begin major repairs until an adjuster has assessed the damage—unless it’s an emergency fix.
Step 4: Contact Texan Insurance
This is why we’re here. Call Texan Insurance or visit your Client Portal to report the claim.
We’ll help you:
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Understand your coverage
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File your claim with the carrier
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Set expectations for the process
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Re-shop your policy if your rates change
We speak insurance, so you don’t have to.
Step 5: Work with the Adjuster
In most cases, an adjuster will be assigned to your claim. We’re happy to help prep you and answer questions.
Keep a record of:
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All receipts and expenses
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Conversations with adjusters and service providers
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Any concerns—we’ll advocate for you
Step 6: Tell Us How We Did
After your claim wraps up, we’ll ask for your feedback via a quick Net Promoter Score (NPS) survey. If you weren’t 100% satisfied, our service managers will reach out to make it right. We take every review seriously.
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