Are you tired of working a job, and looking for a rewarding career with a company that values your contributions, provides a fun office culture that allows you to thrive? Texan Insurance (www.texaninsurance.com) is seeking a dynamic and enthusiastic individual with independent agency experience to join our team!
You will be responsible for delivering an amazing customer experience by being a champion for all of our clients needs. You will be working with our existing clients so no need to cold call to seek out new lead sources. You will use various customer service techniques and strong product knowledge to identify customer-specific needs to service our current clients, generate cross-sells, close inbound leads, and ask for referrals to grow our customer base. You’ll deepen your knowledge of the 40+ independent insurance carriers and products we offer to best assist our customers.
Compensation/Benefits:
- Compensation: Base salary of $45,000 to $50,000 plus monthly bonuses and incentives that can be earned for sales and quality service (generating positive reviews, making quality calls, hitting retention goals, cross-selling, etc). Total compensation including bonuses can range from $60,000 to $75,000.
- 100% employer-paid Health insurance available along with several other plans to choose from
- 401K with employer match
- Dental and Vision insurance
- Short term and long term disability
- FSA and HSA available
- 2 weeks Paid Time Off, personal days, and paid holidays
- Paid Time off for community service, one of our core values
- Tuition Assistance
- Team Trips and various company outings
Responsibilities:
- Serves as direct point of contact to handle client issues, concerns and provides appropriate solutions and alternatives to ensure “one call resolution”
- Maintains client retention by researching and resolving problems, reviewing accounts regularly with clients, and recommending coverage enhancements or modifications to better protect clients and their assets
- Generates cross sales, closes inbound leads and asks for referrals to grow agency’s client base
- Maintains and grows knowledge in all personal lines of insurance including but not limited to, home, auto, flood and umbrella insurance.
- Assesses client needs and reviews renewals annually, identifying coverage gaps to mitigate client’s risk exposure
- Responds to client inquires and requests related to insurance products promptly.
Qualifications/Skills:
- Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals
- Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans
- Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit; exhibits objectivity and openness to others’ views; gives and welcomes feedback; puts success of team above own interests
Education and Experience
- Associates Degree or equivalent from two-year college
- Working knowledge of personal lines insurance, rates, markets and applicable insurance laws/regulation with at least 3 years experience in a licensed capacity
- Independent agency experience preferred in a multi-carrier capacity
Certificates and Licenses
- Active and valid Property and Casualty License Required
- Life and Health license preferred but not required
Related keywords: insurance, account manager, remote work from home, insurance account manager
Job Type: Full-time
Pay: $45,000.00 – $65,000.00 per year
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